Contact Center Solutions
A contact centerprovide omnichannel communication for customer support. These communication channels may include voice, chat, email, social media and text messaging. The multichannel communication approach that contact centers take allows them to create better customer experiences by refining customer service, increasing efficiency and improving their insights into their customers’ behavior and needs.
A CRM is set of tools, strategies and techniques to be used to acquire, develop and retain customer. With a CRM we can ensure efficient interaction with customers to increase profitability.We offer the CRM solutions with modular approach so that our customers can pick the different modules as per their business need. Common modules to choose from may be lead management, quotes etc.